Privacy Policy

Last updated: 25 July 2026

TOPTUS Broadband Services Pvt. Ltd. ("TOPTUS", "we", "us") provides internet and related telecom services. This policy explains what personal information we collect through our website, customer portal and mobile application, how we use it, and the choices you have.

1. Information We Collect

• Account details — name, address, mobile number, email, and customer ID.
• Service data — connection details, plan, installation records, and equipment assigned to you.
• Billing data — invoices, payments, and transaction history. Card and UPI credentials are handled by our payment partners and are not stored by us.
• Support data — complaints, service tickets, and related correspondence.
• Technical data — device and log information needed to deliver and secure the service.

2. How We Use Information

• To provide, install, and maintain your broadband connection.
• To generate invoices and process payments.
• To respond to complaints and provide customer support.
• To send service notifications, payment reminders, and account updates by SMS, WhatsApp, or email.
• To meet legal, licensing, and regulatory obligations applicable to internet service providers in India.

3. Sharing

We do not sell your personal information. We share it only with service providers who operate on our behalf (such as payment, messaging, and hosting providers), and with government or regulatory authorities where required by law.

4. Data Security

Access to customer records is restricted by role-based permissions and protected in transit using encryption. Administrative actions on customer records are logged.

5. Retention

We keep account, billing, and service records for as long as your connection is active and thereafter for the period required by applicable law and licensing conditions.

6. Your Choices

You may request access to, correction of, or deletion of your personal information, subject to records we must retain by law. You may opt out of promotional messages at any time; essential service and billing notices will continue.

7. Children

Our services are intended for customers aged 18 and above and are not directed at children.

8. Changes

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.

9. Contact Us

For any privacy question or request, contact us at: